Regulations, Reservation, Complaints & Stay

FULL COMPANY DETAILS: AKWAMARYN SPA Room Rental Włodzimierz Matuszak, ul. Żeglarska 28, 72-350 Niechorze, NIP 857-020-96-00

 

1.GENERAL RULES:
1.1. The rights and obligations of the guest are specified in the general terms and conditions of booking a stay at AKWAMARYN Spa, hereinafter referred to as the terms and conditions.
1.2.AKWAMARYN Spa's goal is to provide guests with optimal relaxation conditions.
1.3. Hotel stay at AKWAMARYN Spa: arrival from 4 p.m., departure until 11.00 a.m.
1.4. Quiet Night 23.00 -7.00
1.5. Please inform the facility's reception if you plan to arrive later than 10 p.m.
1.6. After checking in, paying the deposit (point 9.1) and collecting the keys, please immediately report any defects in the room to the reception. Failure to report a defect will result in a deposit being charged for any damage to the room.
1.7. Smoking is prohibited in all indoor areas. You can smoke on balconies, terraces and in our garden.
1.8. In the case of stays with breakfast and dinner, the stay begins with dinner on the day of arrival and ends with breakfast on the day of departure. (point 7.2)
1.9. Arrival with animals is subject to a fee (point 9.4) and must be reported when booking your stay, animals in open areas must be kept on a leash / muzzle, animals are not allowed to enter the restaurant, patio, spa
1.10. The first room cleaning service takes place on the 2nd day (3rd day) of the stay (point 9.3), subsequent services after placing the hanger on the door. Standard services take place between 9.00 a.m. and 3.00 p.m.
1.11.If you plan to undergo treatments during your planned stay, please report such a desire at the reception on the day of check-in.
1.12. Blankets and beach screens are provided in the room - they are provided free of charge.
1.13.When leaving the room, please make sure that the door is closed completely. Losing the hotel key will result in a fee being charged (point 9.8)
1.14. Visitors to hotel guests must be registered at the reception (security issues) and are also asked to leave the facility by 11:00 p.m.

2. TERMS OF PAYMENT AND STAY:
2.1. The prices of services for guests are contractual prices and include tax on goods and services. Prices in offers change dynamically depending on the date, number of available rooms, etc. Current prices can always be checked on our website by selecting the start date, end date and the number of adults and children.
2.2.Registration of a holiday stay at the facility takes place upon making a reservation and paying a deposit to the AKWAMARYN Spa facility in the amount of 50% of the agreed price of the stay. The deposit should be understood as the deposit referred to in (Article 394 of the Civil Code)
2.3. The remaining amount for the stay should be paid by the Guest on the day of arrival at the reception in cash or before arrival (start of stay) by bank transfer.
2.4.Akwamaryn Spa reserves the right to terminate the contract with a Guest whose payments are not transferred within the time specified in points 2.2. and 2.3. dates.
2.5. The guest is obliged to comply with order and fire safety regulations in the place of accommodation.
2.6. In the event of a flagrant or persistent violation by the Guest of the agreed stay order that threatens the interests of other guests and the hotel, the AKWAMARYN Spa facility may terminate the contract immediately without the right to refund of the stay fee. In such a case, any costs incurred due to the fault of the Guest will be charged to the Guest who does not comply with the order of stay established by the Facility.
2.7. An additional resort fee applies to the facility all year round, according to: resolutions of the Rewal commune (point 9.9)

3. RESPONSIBILITY:
3.1. AKWAMARYN Spa will not refund the value of services that have not been partially or fully used for reasons attributable to the Guest.
3.2. The guest is obliged to cover the costs of damage caused by him/her during the stay. Their legal guardians are responsible for damages caused by minors.
3.3. The guest is obliged to take care of minors (under 18 years of age) in the Spa zone and on the playground.
3.4. The guest is obliged to comply with separate regulations of the facility - Spa, playground, etc.

4. EXCLUSION OF LIABILITY:
4.1. AKWAMARYN Spa is not liable for any damage to health or property caused by the fault of third parties.
4.2. AKWAMARYN Spa is not liable for compensation to the Guest beyond the amount of the actual damage and is not liable for moral damage.
4.3. AKWAMARYN Spa reserves the right to cancel the stay within 72 hours before its commencement, at any time for reasons beyond the facility's control.
4.4. AKWAMARYN Spa is not responsible for money and valuables not returned to the safe by the Guest.
4.5. AKWAMARYN SPA, for reasons beyond its control, reserves the right to exchange the room/apartment for another one of the same or higher standard (e.g. room/room, room/apartment).

5. CANCELLATION OF STAY:
5.1. The guest's resignation from the stay requires a written declaration - via e-mail
5.2.Conditions of cancellation of a standard reservation: If the conditions of a specific offer do not stipulate
Otherwise, the reservation may be canceled free of charge up to 30 days before arrival. The deposit paid will be refunded within a maximum of 14 days from the date of notification of cancellation. If the reservation is canceled after this date, AKWAMARYN Spa is not obliged to return the deposit. In exceptional situations, with the consent of the facility, it is possible to use the deposit at another date in a given calendar year.
5.3.Conditions for canceling a non-refundable reservation: The prepayment is not refunded regardless of the cancellation time. In case of cancellation or no-show on the day of arrival, the amount paid will be forfeited.
5.4. If the Guest resigns from the stay during its duration, he or she bears the costs of the entire booked stay in accordance with the accepted reservation, regardless of whether the resignation occurred on the first or subsequent days of the stay.
5.5. All changes or cancellations made by the Guest and AKWAMARYN Spa must be confirmed by the reception staff in writing (re-sending the booking confirmation).

6. COMPLAINTS:
6.1.AKWAMARYN SPA room rental Włodzimierz Matuszak based in Niechorze, address: ul. Żeglarska 28, 72-350 Niechorze, NIP: 857-020-96-00 (hereinafter referred to as "AKWAMARYN SPA") considers complaints submitted by Customers in the manner and within the deadlines specified in this Procedure, provided that there is a legal relationship between the Customer and AKWAMARYN SPA ( e.g. contract, reservation-confirmation), does not state otherwise.
6.2. For the purposes of this procedure, a "Customer" is considered a consumer within the meaning of the Act of April 23, 1964, Civil Code (Journal of Laws of 2014, item 121) who uses the services provided by AKWAMARYN SPA and submits a Complaint.
6.3. For the purposes of this procedure, a "Complaint" is considered to be the Customer's statement submitted in writing or sent by e-mail (regardless of the name/title of the letter) addressed to AKWAMARYN SPA, which concerns the violation of the Customer's rights arising in connection with the use of the services offered by AKWAMARYN SPA. The complaint should contain data enabling the clear identification of the Customer, as well as data enabling contact with the Customer and the subject of the Complaint (a detailed description of the Customer's objections).
6.4. Complaints in writing should be sent to the following address: AKWAMARYN SPA address: ul. Żeglarska 28, 72-350 Niechorze or submit it at the reception. Complaints in electronic form should be sent to the following e-mail address: info@akwamaryn.pl
6.5. The Customer should submit a Complaint as soon as possible after obtaining information about the occurrence of objectionable circumstances, in order to reliably and effectively consider the Complaint.
6.6. After receiving the Complaint, AKWAMARYN SPA will take steps to consider the Complaint. An authorized employee has the right to contact the Customer in cases requiring determining the facts with the Customer's participation or obtaining additional information necessary for the proper consideration of the Complaint.
6.7. Complaints are dealt with in writing (or in the form of an e-mail in response to a Complaint sent in this way).
6.8. The response to the complaint will include: a) factual and legal justification, unless the nature of the allegations raised requires it, b) information about the reported problem, indicating the relevant parts of the contract or regulations in force at the facility, unless the nature of the allegations does not require it. allegations, c) indication of the person providing the answer.
6.9. A response to a Complaint submitted by the Customer should be provided as soon as possible, but no longer than 14 days from the receipt of the Complaint.
6.10. The decision to pay compensation to the Client or refund funds must always be approved by the Management Board of AKWAMARYN SPA.
6.11. Payment of the financial claim or other compensation to the Customer takes place immediately, but no later than 30 days from the date of acceptance of the Complaint, based on the decision of the Management Board.
6.12. The Customer retains the right to bring an action regarding the Complaint to a common court, in accordance with applicable law.

7. AT THE DISPOSAL OF GUESTS:
7.1. Reception: 8.00-11.00 and 16.00-20.00
7.2.Restaurant - meal times may change depending on the number of people in the facility.
7.2.1. Breakfast 8.30-10.00 – buffet (<10 guests in the facility)
7.2.2. Lunches 12.00-16.30 - Paid extra, Menu of the day.
7.2.3. Dinner 19.00-20.00 - according to the reservation, Menu - given the day before to choose from.
7.3. Hotel Spa:
7.3.1. Swimming pool and jacuzzi: 11.00-22.00
7.3.2. Sauna: 19.00-22.00 At the guests' request - registration 1 hour in advance at the reception, to choose from: Dry Sauna, Wet Sauna, Infrared Sauna
7.3.3. Massages: At guests' request - Information at the Reception Desk/by e-mail
7.4.Parking: 7.00-22.00/23.00 (VI, VII, VIII) – paid
7.4.1. The parking lot is fenced, locked, monitored - unattended
7.4.2. During other hours, entry/departure should be agreed at the reception
7.4.3. Each guest is entitled to 1 designated parking space
7.4.4. Occupation of adjacent seats results in an additional fee for each occupied seat
7.4.5.Additional cars are admitted to the parking lot only when additional spaces are available
7.5. Patio, TV, Grill-Gas: 19.00-23.00 - free of charge

8. CHILDREN'S STAY:
8.1. Children up to 3 years of age without benefits - are subject to payment in accordance with the price list
8.1.1. Children up to 3 years old - can stay only in selected rooms/apartments - booking tab + show details
8.2. Children aged 4-18 are considered to receive full benefits - appropriate to their age

9. ADDITIONAL SERVICES AND BENEFITS:
9.1.Refundable deposit – PLN 200/stay
9.2. Children up to 3 years old – PLN 100/day
9.3.Add. Cleaning – PLN 50/service
9.4. Animals – PLN 100/day
9.5. Laundry – PLN 30/wash
9.6.Heating – PLN 30/day (outside the heating season 1/06-15/09)
9.7. Safe – PLN 20/day
9.8.Lost keys – fee PLN 100
9.9. Local Fee – PLN 2/day/person
9.10. Special diet – additional fee of 15% of the reservation/person
9.11.Foldable bed - free of charge on request
9.12.Additional wishes (e.g. flowers, wine, etc.) - the price is determined individually
9.13.Car Transfer - the price is determined individually

10. GROUP STAYS – subject to individual arrangements by sending an inquiry to the e-mail address: info@akwamaryn.pl

11. SPECIAL REQUESTS REGARDING ROOMS/APARTS:
11.1. Requests, e.g. ground floor/first floor, balcony/terrace, north/south/east side, room/apartment number, number of beds will be provided depending on availability.
11.2. Regardless of the time at which the reservation was placed, it does not guarantee that the Guest's wishes will be fulfilled.